Customer Service is a Two Way Street
I have been in a heightened state of awareness around the nuances of experiencing great customer service. The basics of a positive customer service experience are easy to list from ...more
Delegation: Make Someone Else the Star
Build Capacity and Protect Profit Margins by Delegating Tasks We get it – sometimes it is easier to do it yourself. You are saving time by not having to stop your day to explain an ...more
Catching Flies With Honey
The old saying, "You’ll catch more flies with honey" still stands true today – if you are nice to someone and engage them, chances are you will benefit from it. Now, in the world w ...more
Feedback is a Cure
"Fix my people!" I hear it all the time from business owners. "They don’t meet their commitments." "Do I have to keep telling them over and over again?" It is much easier to look o ...more
Go Ahead and Have That Conversation…
In coaching session after coaching session, I listen to my clients limit their potential, see only a few alternatives (if any) and project their fears into future events. They "kno ...more
The Hidden Costs of Excess Baggage
I am writing this blog in an appropriate setting on board a flight back to the East Coast. As I am watching all my fellow passengers drag on their suitcases, stuff them in the over ...more