Breaking Barriers
Companies will always have their fair share of difficult, unwilling employees, but is it always the employee’s fault? A person can be molded the way they are because of a bad exper ...more
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The Birth of Creativity
When we think of creativity, most of our minds automatically assume images of great artists – the strange, neurotic, and bizarre men and women who have shaped and influenced many a ...more
Following the Baby’s Steps
Watching my niece, who’s now 15 months old, learn about the world around her, I was surprised to see how we, as "adults," constrain the way she engages with her environment. We ins ...more
Customer Service is a Two Way Street
I have been in a heightened state of awareness around the nuances of experiencing great customer service. The basics of a positive customer service experience are easy to list from ...more
Feedback is a Cure
"Fix my people!" I hear it all the time from business owners. "They don’t meet their commitments." "Do I have to keep telling them over and over again?" It is much easier to look o ...more
Go Ahead and Have That Conversation…
In coaching session after coaching session, I listen to my clients limit their potential, see only a few alternatives (if any) and project their fears into future events. They "kno ...more