Coronavirus won’t stop the resilient…
There are many traits that define a true entrepreneur. If you are reading this note, you are probably part of the Soundboard community and know what these traits are; in fact, I kn ...more
Breaking Barriers
Companies will always have their fair share of difficult, unwilling employees, but is it always the employee’s fault? A person can be molded the way they are because of a bad exper ...more
Family Business Transitions: The Current Generation’s Perspective
A couple of weeks ago I moderated a panel on the topic of Family Business Transitions. The audience were members of the California Self Storage Association. Like most industries, a ...more
Following the Baby’s Steps
Watching my niece, who’s now 15 months old, learn about the world around her, I was surprised to see how we, as "adults," constrain the way she engages with her environment. We ins ...more
Customer Service is a Two Way Street
I have been in a heightened state of awareness around the nuances of experiencing great customer service. The basics of a positive customer service experience are easy to list from ...more
Delegation: Make Someone Else the Star
Build Capacity and Protect Profit Margins by Delegating Tasks We get it – sometimes it is easier to do it yourself. You are saving time by not having to stop your day to explain an ...more