So now let’s switch to the cost of the excess baggage that we bring into our businesses. Some of the baggage is hard to understand or ever get rid of; hidden in our personal psyche. The accumulation of our life experiences that “forces” us to attach judgments and place limitations on the people and situations that we deal with everyday. Some of that baggage is created by poor leadership and the resulting lack of goals, clarity of vision and mission and defined values. The leadership baggage can result in unclear expectations, lower standards, communication breakdowns and little accountability. Some of the baggage is used as a shield for people to blame others for their own lack of performance; the victim mentality. Finally, much of the baggage is locked away in unspoken communications and the fear of confronting difficult conversations; so bad behaviors are allowed to exist.
What baggage is entering your company’s “cabin”? How much is it costing you?